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Privacy Policy

Last Updated: July 19, 2026

This Privacy Policy describes how Hamson House (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase on Hamson House, or otherwise communicate with us through the Site (collectively, the "Services"). We sell and ship exclusively to customers located in Canada, and this Privacy Policy is written with that in mind.

In this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a website visitor, or another individual whose information has been collected in accordance with this policy. Please read this document carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updated version will be posted on the website, the "Last Updated" date will be adjusted accordingly, and any additional measures required by law will be taken.

Collection and Use of Your Personal Information

To provide our Services, we collect personal information about you from various sources. The information we collect and use varies depending on how you interact with us. In addition to the specific purposes mentioned below, this information may also be used to communicate with you, improve our Services, comply with legal obligations, enforce our terms of service, and protect the rights of our users or third parties.

Personal Information We Collect

The type of personal information we collect depends on your interaction with our Site. "Personal information" refers to information that identifies, relates to, describes, or can reasonably be linked to you.

1. Information you provide directly

  • Contact details: Name, address, phone number, and email address.

  • Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: Username, password, security questions, and other security-related data.

  • Customer support: Information you provide when contacting us, for example through a message via the Services.

2. Information about your use, also known as Usage Data

We may automatically collect information about your interaction with the Services using cookies, pixels, and similar technologies:

  • Device information and browser type.

  • Network connection and IP address.

  • Details on how you navigate our Site and use your account.

3. Information received from third parties

We may receive information from:

  • Service providers: Companies that support our Site, such as Shopify.

  • Payment processors: Who collect payment details, including bank information, credit or debit card details, and billing address, to fulfill orders.

  • Online tracking: Third parties collecting information via pixels, web beacons, and cookies when you interact with our ads or emails.

Use of Your Personal Information

  • Provision of Services: To process payments, fulfill orders, send notifications, manage your account, and handle returns or exchanges.

  • Marketing and Advertising: Where you have given your consent, we may use your information to send promotional emails or other marketing communications and to display personalized ads, in accordance with Canada's Anti-Spam Legislation (CASL) and other applicable law. You may withdraw your consent or opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

  • Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity. You are responsible for keeping your login credentials confidential.

  • Communication: To provide customer support and maintain our business relationship.

Cookies

Like most websites, we use cookies to improve the user experience and analyze traffic. Most browsers automatically accept cookies, but you can adjust your settings to block or delete them. Note that blocking cookies may affect the functionality of the Services.

We may also use cookies, pixels, and similar technologies for advertising, analytics, and performance tracking.

Disclosure of Personal Information

We may disclose your information to third parties in certain circumstances:

  • Service providers: For IT services, payment processing, data analysis, order fulfillment, customer support, and logistics.

  • Business partners: For advertising and marketing purposes, where permitted by law.

  • Legal obligations: When required by law, in the context of a merger, bankruptcy, corporate transaction, or to protect our legal rights.

We do not sell your personal information to third parties.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies, practices, or security. We recommend reviewing the policies of any third-party site you visit.

Children's Information

The Services are not directed to children. We do not knowingly collect personal information from children without appropriate consent as required under applicable law. If you believe we have inadvertently collected personal information from a child, please contact us and we will take steps to delete it.

Your Rights

We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial private-sector privacy legislation. Depending on the law that applies to you, your rights may include:

  • The right to access the personal information we hold about you.

  • The right to request correction of inaccurate or incomplete personal information.

  • The right to withdraw your consent to our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice.

  • The right to request that we delete personal information we hold about you, subject to our legal and legitimate business record-keeping requirements.

  • The right to file a complaint with the Office of the Privacy Commissioner of Canada, or with your provincial or territorial privacy regulator where applicable.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Consumer Protection

Nothing in this Privacy Policy is intended to limit, exclude, or override any right you may have under PIPEDA or other mandatory privacy or consumer protection legislation applicable in your province or territory of residence.

Contact Information

If you have any questions about our privacy practices or this policy, please reach out to us:

  • Store Name: Hamson House

  • Company Name: DailyproductsNL

  • Business Registration Number: 74056700

  • VAT Number: NL002398558B13

  • Email: info@hamsonhouse.com

  • Phone: + 1 438 239 3390

  • Address: Weegschaalstraat 3, 5632 CW Eindhoven, the Netherlands

  • Customer Service Hours: Monday to Friday: 8:00 AM – 7:00 PM ET / Saturday: 8:00 AM – 5:00 PM ET

We aim to respond to your inquiry within 24 hours.